“Too often, people think customer success is about technology adoption i.e. getting data flowing and dashboards working. But that’s the easy part. The real work lies in understanding that every facility, every team, and every process is different. True customer success is about guiding each journey at the right pace, making sure progress is measurable, scalable, and lasting. Our job isn’t to dictate that path, but to meet customers where they are and guide them forward, one milestone at a time.”
Head Of Customer Success, Nanoprecise
One Size Doesn’t Fit All
Industrial realities are messy, but your condition monitoring journey shouldn’t be
After hundreds of successful deployments, if there’s one thing we’ve learned, it’s this singular truth: every customer’s path to predictive maintenance looks different. Some teams are just beginning their digital journey, armed with spreadsheets and handheld analyzers. Others already manage fairly sophisticated automated systems, but that aren’t truly unified in terms of reporting and analytics. Wherever you are, Nanoprecise meets you there, with solutions that adapt to your reality and scale with your needs.
Each plant operates within its own mix of machine types, data availability, and digital maturity. The flexibility of Nanoprecise’s platform allows maintenance and reliability leaders to begin at any point, start extracting meaningful insights, and progress toward measurable improvement without needing to overhaul existing systems.
Our customer success methodology is built around this principle: progress at your own pace, with a trusted partner guiding every step. Because success in predictive maintenance is about continuous progress, turning each milestone into a springboard for the next.
The Path to Predictive Success is a Hard One
But whether you’re just starting out or well entrenched, we help you move forward
Every transformation begins small. For one global pharmaceutical manufacturer, that first step involved just 141 sensors across three facilities in India and Canada. Within months, the results were undeniable. Our Energy-Centric Predictive Maintenance Solution helped prevent 136 hours of unplanned downtime and uncovered over $42,000 in excess energy usage. That early success became the foundation for a broader vision, giving the company the confidence to expand across more assets and new regions.
Today, their predictive maintenance program spans multiple facilities worldwide, including a new site in Michigan, USA. From cooling tower fans to molten salt pumps, Nanoprecise continues to deliver measurable value by identifying faults early, reducing energy waste, and maintaining the strict tolerances critical to pharmaceutical production.
Behind this global rollout lies a familiar pattern shared by many of our most successful customers: start focused, validate value, then scale with confidence. Predictive success takes persistence, partnership, and trust built over time… not just in the technology, but in the process and the people driving it.
Read the full case study to discover how a single pilot evolved into a multi-continent reliability program delivering consistent performance and measurable savings across the globe.
Plug In or Plug the Gaps
We integrate, not compete with existing systems
As plants mature, the challenge often shifts from “Where do I begin?” to “How do I integrate what I already have?” Many organizations reach out to us after experimenting with handheld or route-based vibration monitoring, after realizing that data inconsistency or manual fatigue limits their ability to act. Others have invested in automation but struggle to get cohesive insights from disparate systems.
At Nanoprecise, we don’t compete with your existing ecosystem – we complement it. Our system bridges the divide between manual measurement and full automation, offering continuous visibility without demanding a complete replacement of existing practices. While our solution isn’t designed as a one-to-one match with handheld devices (given the inherent differences in sampling sensitivity and measurement parameters), instead it delivers a richer, contextual layer of understanding over time.
For companies already using CMMS or EAM platforms, our integration capabilities extend their value. Too often, predictive maintenance insights remain isolated in dashboards or emails, forcing teams to manually interpret data and create work orders. This not only slows response times but also increases the risk of preventable failures. Without integration, teams fall back on spreadsheets, offline boards, or other stopgap measures.
Nanoprecise changes that by integrating directly with CMMS platforms to enrich maintenance workflows with actionable intelligence from machine-level data. This unified approach helps maintenance teams prioritize work orders, verify repairs, and track the true impact of reliability actions. It transforms the CMMS from a record-keeping tool into a dynamic system of insight and foresight.
Still, the journey isn’t always linear. Some teams have started, stopped, and restarted finding themselves circling the drain of over-complicated deployments and pilot fatigue several times before realizing that true transformation requires integration, not isolation. That’s why our Customer Success team doesn’t just help you plug in; we help you plug the gaps that stand between intent and impact.
Guided by Success: Our Hands-On Approach
You bring the machines. We bring the playbook.
Every successful deployment at Nanoprecise begins with a simple principle: partnership. Our customers bring the machines, and we bring a playbook built on years of experience helping diverse industries move from uncertainty to insight. Before even a single sensor is installed, our Customer Success team works closely with plant teams to PLAN the journey ahead. This begins with a detailed site survey and asset selection process to identify the most critical assets and define the project’s scope. We review nameplate data, operating environment, and machine specifications to determine optimal sensor placement and pinpoint which assets will deliver the greatest value and best align with the customer’s reliability and performance goals. This stage ensures that every subsequent step is grounded in clarity, purpose, and measurable outcomes.
When a plant INSTALLs its first sensors, the focus is on getting visibility where there was none. That visibility quickly becomes the foundation for transformation. Our approach is to embed and IMPLEMENT reliability goals from day one, helping customers define what success looks like. Whether that’s reduced downtime, higher OEE, lower energy consumption, or longer asset life.
As the system begins collecting data, our analytics evolve with usage, learning from real machine behavior and refining condition intelligence to deliver sharper insights over time. This is where the ‘people’ relationship deepens. Our Customer Success Managers work hand-in-hand with site teams to review trends, align on actions, and plan the right steps for each stage of your reliability journey. We collaborate with site teams to review data trends, align on actions, and ensure that every insight leads to meaningful outcomes. Through this collaborative rhythm, customers develop a clear roadmap for scaling success across their organization.
Customer Success Lead (APAC), Sandeep Nair recalls one such journey with a large cement manufacturer:
At the corporate level, leadership immediately saw how the Nanoprecise platform created value. But on the ground, operators expected a live-streaming system that would constantly feed them data. They weren’t familiar with our approach which relied on edge analytics that wake up and transmit data only when needed. By carefully aligning on how this event-triggered method avoids wasted resources and ensures advanced analytics only deliver actionable insights, the team was able to shift perceptions. “I remember having to show them that endless live data wasn’t useful without context,” Sandeep says. “What really matters is detecting anomalies before they become failures.”
Through collaborative sessions and transparent communication, expectations were aligned. The turning point came when soon after the system detected subtle temperature anomalies in key crushers and silo feeds – early signs of lubrication issues that would have otherwise gone unnoticed. Machines that once failed every month or two have now run smoothly for over a year and a half without a single breakdown. This success not only restored confidence but also set the stage for scaled deployments across multiple sites. What began as a pilot turned into a blueprint to STANDARDIZE success across multiple sites, proving that when the right processes are in place, success naturally compounds.
That same spirit of hands-on collaboration has guided our teams across continents and industries.
In North America, Customer Success Manager Todd Junker faced a very different challenge: helping a global potash mining leader implement predictive maintenance across some of the harshest operating environments imaginable.
Remote locations, unreliable connectivity, and corrosive potash dust made every deployment step an exercise in adaptability. Working side by side, our teams engineered solutions as unique as the environment itself. Connectivity gaps were bridged using hybrid communication networks of boosters, amplifiers, and access points, while corrosion challenges were solved through collaborative lab-style stress testing that led to stainless-steel bases and stud-mounted sensors. As Todd puts it, “In environments like these, success isn’t just about technology. It’s about perseverance, partnership, and the drive to ensure success.” The impact was immediate and measurable: more than $2 million CAD in downtime losses avoided, and a scalable monitoring framework now being rolled out to additional sites.
Stories like these not only reflect successful deployments but also illustrate how collaboration evolves in practice. Each customer journey builds on the last, with insights from one site informing process improvements at the next, creating a virtuous cycle of learning that drives CONTINUOUS IMPROVEMENT. As customers advance in digital readiness, our analytics evolve with them, uncovering new layers of optimization. Over time, data goes beyond preventing failures; it becomes a source of strategic intelligence that guides maintenance planning, energy management, and resource management.
The Future of Reliability isn’t One Path
It’s your path
From pharmaceuticals to mining, every industry faces its own reliability challenges. What unites them is the pursuit of improvement. Seeing more, knowing more, and doing more with confidence. Nanoprecise was built for that pursuit. Whether you’re just beginning your monitoring journey or scaling predictive insights across continents, our team is ready to meet you where you are and help you reach where you want to go.
Connect with our Predictive Maintenance Customer Success team to map your next step and discover how continuous improvement becomes a shared mission when partnership drives every stage of the journey.
About the Author
For more than a decade, Rachel Green has focused on cultivating customer-centric cultures and leveraging data-driven insights to enhance customer experience outcomes. Previously serving as Head of Customer Success at Augury, she grew the CS team from three US-based Customer Success Managers to a global organization of 24 professionals spanning four roles across five countries. Known for her hands-on approach to building and leading high-performing teams, she believes that a cohesive and motivated team is the cornerstone of successful CX initiatives. With a passion for innovation and a commitment to continuous improvement, Rachel thrives in dynamic environments, driving positive change and delivering measurable results.